What’s the furrprise?

Our mission at furrprise is to bring happiness to all furrFriends just the way they bring happiness to this world! We are a subscription service of customized monthly boxes packed with treats, toys and tips for every stage of your furrFriends life. 

What is inside each box?

Each box contains
  • 2 Enrichment Toys
  • 2 Healthy, delicious Treats
  • Occasional grooming or training accessories
  • Additionally, subscription plans come with
  • Customized recipes, activities, health and grooming tricks
  • Questions answered by real veterinary professionals

    Why should I choose your box?

    We are the only curated subscription box service in Singapore for dogs and cats. Our box offers the best value, convenience and peace of mind for all furrParents. Each month our veterinary professionals curate the very best products and training information based on the life stage of your pet. We also offer a 100% satisfaction guarantee! If you don't love something, give us a shout and we will make it right.

    Do you offer a trial box or just a one-time box instead of a subscription?

    Absolutely! If you want to try a box, visit this link and choose a trial box and you won’t be rebilled. Pricing – furrprise

    Where do you get your treats and toys from?

    We source treats from really cool companies who care about pets! We procure from both well-established and small business owners whose products are made with extra safety, care and love. You may find a pack of cookies from a shop in Kallang, a bag of treats from Melbourne or a popular toy from a well-established brand in the USA. 

    My dog is really small, or really huge, can we get a suitable box for them too?

    Absolutely! We have options for any dog, any size. We provide toys and treats for toy breeds all the way up to extra large breeds.

    I'm not sure what size dog to choose?

    We offer different sizes depending on the weight of your dog, but if you’re not sure or you have concerns just send us an email and we’ll help you choose the perfect size. If you are unsure we recommend going with one size larger, just to ensure the bandanas fit. You can update your size at any time.

    How much is the shipping charge?

    Shipping is FREE in Singapore with any of our subscription plans. For Malaysia, Indonesia and Thailand, it is $10/box and for all other countries it is $15. Please note that for international orders, we are not responsible once the items leave Singapore. We also can not guarantee that our treats will make it through customs for any Country since this is up to the country to which we are shipping.

    Once I order, when will I get my box in the mail?

    We will ship your first order within 3 to 7 business days. If you order before the 15th, you will renew on the 25th of that same month. If you order on the 16th or later, we will still ship your first order within 3 to 7 business days. However, you will not be re-billed until the 25th of the following month and will not receive your second box until we ship the next shipment. For example, if you order on October 20th you will receive your first box right away and you will not renew until November 25th. You would then have your second box ship between December 15th-20th.
    If you would like us to renew your order right away instead of waiting for the grace period please contact support and we will do our best to move you up so you receive your second box sooner.  
    We use Priority Delivery, so once the box ships it usually takes up to 4 days for you to receive it.
    For renewing subscriptions, we ship boxes out between the 15th - 20th of the month.

    Do you send tracking information?

    Yes, we do! As soon as your order ships you should receive a tracking code via email.

    How can I contact customer support?

    You can send us an email at info@furrprise.com. Please be sure to include your order number or name the subscription is under so we can address your question as soon as possible!

    How can I change a plan, change delivery address, payment method or cancel my subscription?

    Simply log into your account at  Account – furrprise to make changes to your plan. You can easily change your delivery address, change payment method, change your pet size, or even cancel your subscription
    In order to NOT be re-billed, you must cancel your subscription before you are re-billed, which happens on the 25th of the month.
    If you cancel your subscription after you have been re-billed, we do NOT ISSUE REFUNDS and you will still receive the boxes. Once that subscription has been fulfilled then you would NOT be billed again.

    When will I be billed?

    Your plan will automatically renew at the end of each month on the 25th day. If you ordered a 6/12 month pre-pay plan, then they would automatically renew on the 25th of the last month in the plan. So if you ordered a 6-month subscription on October 1st, you receive October, November, December, January, February and March boxes and be re-billed on March 25th.
    If you do not wish to be re-billed again, you have to cancel the subscription before you are re-billed.

    What if I cancel halfway through my subscription? Can I get a refund?

    We are unable to issue refunds, and you will receive ALL remaining boxes included in your plan. Once that plan has been fulfilled, you will not be rebilled again.

    I would love to work with furrpise

    If you have a press related inquiry, partnership opportunity, or any products you’d like to let our team know about, send an email to info@furrprise.com