What’s the furrprise?
Our mission at furrprise is to bring happiness to all furrFriends just the way they bring happiness to this world! We are a subscription service of customized monthly boxes packed with treats, toys and tips for every stage of your furrFriends life.
What is inside each box?
- 2 Enrichment Toys
- 2 Healthy, delicious Treats
- Occasional grooming or training accessories
- Additionally, subscription plans come with
- Customized recipes, activities, health and grooming tricks
- Questions answered by real veterinary professionals
Why should I choose your box?
We are the only curated subscription box service in Singapore for dogs and cats. Our box offers the best value, convenience and peace of mind for all furrParents. Each month our veterinary professionals curate the very best products and training information based on the life stage of your pet. We also offer a 100% satisfaction guarantee! If you don't love something, give us a shout and we will make it right.
Do you offer a trial box or just a one-time box instead of a subscription?
Where do you get your treats and toys from?
My dog is really small, or really huge, can we get a suitable box for them too?
I'm not sure what size dog to choose?
We offer different sizes depending on the weight of your dog, but if you’re not sure or you have concerns just send us an email and we’ll help you choose the perfect size. If you are unsure we recommend going with one size larger, just to ensure the bandanas fit. You can update your size at any time.
How much is the shipping charge?
Shipping is FREE in Singapore with any of our subscription plans. For Malaysia, Indonesia and Thailand, it is $10/box and for all other countries it is $15. Please note that for international orders, we are not responsible once the items leave Singapore. We also can not guarantee that our treats will make it through customs for any Country since this is up to the country to which we are shipping.
Once I order, when will I get my box in the mail?
Do you send tracking information?
Yes, we do! As soon as your order ships you should receive a tracking code via email.
How can I contact customer support?
You can send us an email at email@example.com. Please be sure to include your order number or name the subscription is under so we can address your question as soon as possible!
How can I change a plan, change delivery address, payment method or cancel my subscription?
When will I be billed?
What if I cancel halfway through my subscription? Can I get a refund?
We are unable to issue refunds, and you will receive ALL remaining boxes included in your plan. Once that plan has been fulfilled, you will not be rebilled again.
I would love to work with furrpise
If you have a press related inquiry, partnership opportunity, or any products you’d like to let our team know about, send an email to firstname.lastname@example.org